Differences

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--- development:applications:support_request_sco [2022/05/18 14:24] – 10.5.5.98
+++ development:applications:support_request_sco [2022/05/19 11:50] (current) – 10.5.5.69
@@ Line 1: / Line 1: @@
+====== SCO Support Request Application ======
 **As SCO is multi-tenant it has to have some restrictions to ensure customers don't see other customer tickets.**
@@ Line 14: / Line 18: @@
 The user would have to have at least the Support Request Admin role to see the My Company Link on the Page.
 To make sure users only see the tickets for their own company and to allow Errigal users to see all tickets the below logic is applied.
-the
-  * Check if the user has SCO Full Access ( Multi_full) role.
+  * If the user has SCO Full Access ( Multi_full) role they see all tickets from all customers.
-  * Checks company name matches the company name on the SCO company field in the tickets which is a hidden field on the Support Request Details form.
+  * Check that the company name of users matches the company name on the SCO company field in the tickets, this is a hidden field on the Support Request Details form.
   * If all above is not true then it checks that the user email suffix matches the person who submitted the ticket or is the POC on the ticket.

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