Differences

This shows you the differences between two versions of the page.

--- development:applications:support_request_sco [2022/05/18 12:43] – 10.5.5.69
+++ development:applications:support_request_sco [2022/05/19 11:50] (current) – 10.5.5.69
@@ Line 1: / Line 1: @@
+====== SCO Support Request Application ======
 **As SCO is multi-tenant it has to have some restrictions to ensure customers don't see other customer tickets.**
@@ Line 12: / Line 16: @@
 **Ticket Visibility**
-To make sure users only see the tickets for their own company and to allow Errigal users to see all tickets the below logic is applied.
+The user would have to have at least the Support Request Admin role to see the My Company Link on the Page.
+To make sure users only see the tickets for their own company and to allow Errigal users to see all tickets the below logic is applied.
-  * Check if the user has SCO Full Access ( Multi_full) role.
+  * If the user has SCO Full Access ( Multi_full) role they see all tickets from all customers.
-  * Checks company name matches the company name on the SCO company field in the tickets (hidden field on the Support Request Details form ).
+  * Check that the company name of users matches the company name on the SCO company field in the tickets, this is a hidden field on the Support Request Details form.
   * If all above is not true then it checks that the user email suffix matches the person who submitted the ticket or is the POC on the ticket.

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