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development:applications:support_request_sco
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| development:applications:support_request_sco [2022/05/18 12:43] – 10.5.5.69 | development:applications:support_request_sco [2022/05/19 11:50] (current) – 10.5.5.69 | ||
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| - | As SCO is multi-tenant it has to have some restrictions to ensure customers don't see other customer tickets. | + | ====== SCO Support Request Application ====== |
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| + | **As SCO is multi-tenant it has to have some restrictions to ensure customers don't see other customer tickets.** | ||
| The support_request.config_entry table on SCO environments has the row MULTI_CUSTOMER_ENV set to true which means the Support Request will apply the below logic. | The support_request.config_entry table on SCO environments has the row MULTI_CUSTOMER_ENV set to true which means the Support Request will apply the below logic. | ||
| **Email CC and POC fields** | **Email CC and POC fields** | ||
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| There is a restriction that will only show the email address of other contacts from the same company. | There is a restriction that will only show the email address of other contacts from the same company. | ||
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| **Ticket Visibility** | **Ticket Visibility** | ||
| - | To make sure users only see the tickets for their own company and to allow Errigal users to see all tickets the below logic is applied. | + | The user would have to have at least the Support Request Admin role to see the My Company Link on the Page. |
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| + | To make sure users only see the tickets for their own company and to allow Errigal users to see all tickets the below logic is applied. | ||
| - | * Check if the user has SCO Full Access ( Multi_full) role. | + | * If the user has SCO Full Access ( Multi_full) role they see all tickets from all customers. |
| - | * Checks | + | * Check that the company name of users matches the company name on the SCO company field in the tickets, this is a hidden field on the Support Request Details form. |
| * If all above is not true then it checks that the user email suffix matches the person who submitted the ticket or is the POC on the ticket. | * If all above is not true then it checks that the user email suffix matches the person who submitted the ticket or is the POC on the ticket. | ||
development/applications/support_request_sco.1652874185.txt.gz · Last modified: 2022/05/18 12:43 by 10.5.5.69
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