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development:applications:support_request_new
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| Both sides previous revisionPrevious revisionNext revision | Previous revision | ||
| development:applications:support_request_new [2023/06/22 15:40] – 10.91.129.7 | development:applications:support_request_new [2025/02/12 16:37] (current) – 10.91.120.100 | ||
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| Line 1: | Line 1: | ||
| - | ====== | + | **Requirements for a new Customer** |
| Line 15: | Line 15: | ||
| * ScottyPro - New visibility/ | * ScottyPro - New visibility/ | ||
| * ScottyPro QA - Update Transform scripts for reinit to account for the addition of new customer where relevant. | * ScottyPro QA - Update Transform scripts for reinit to account for the addition of new customer where relevant. | ||
| - | **Requirements for a new Customer** | + | |
| __New customers using their own environment__ | __New customers using their own environment__ | ||
| Line 43: | Line 43: | ||
| * The Support Request needs to be pointed to ScottyPro. | * The Support Request needs to be pointed to ScottyPro. | ||
| - | **Kanban** | ||
| - | Need to add customer to Kanban in ScottyPro. | ||
| - | Go to Kanban admin and select new and fill out the details. | ||
| - | Use current customer as reference. | ||
| + | __Kanban__ | ||
| + | |||
| + | * Need to add customer to Kanban in ScottyPro. | ||
| + | * Go to Kanban admin and select new and fill out the details. | ||
| + | * Use current customer as reference. | ||
| + | * Might have to add cluster to current user in Userprofile to see new customer visibility | ||
| + | |||
| + | **__Adding Visibility in Database__** | ||
| + | |||
| + | You won't be able to add new Visibility in ScottyPro, you will have to add it via the database. | ||
| + | Add entry in the tables : | ||
| + | |||
| + | * ticketer.visibility | ||
| + | * ticketer.visibility_lookup | ||
development/applications/support_request_new.1687444855.txt.gz · Last modified: 2023/06/22 15:40 by 10.91.129.7
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