User Tools
development:applications:support_request_new
Differences
This shows you the differences between two versions of the page.
| Next revision | Previous revision | ||
| development:applications:support_request_new [2022/05/26 11:51] – created 10.5.5.98 | development:applications:support_request_new [2025/02/12 16:37] (current) – 10.91.120.100 | ||
|---|---|---|---|
| Line 1: | Line 1: | ||
| - | **Requirements for a new Customer** | + | **Requirements for a new Customer** |
| + | |||
| __New customers using their own environment__ | __New customers using their own environment__ | ||
| Line 14: | Line 15: | ||
| * ScottyPro - New visibility/ | * ScottyPro - New visibility/ | ||
| * ScottyPro QA - Update Transform scripts for reinit to account for the addition of new customer where relevant. | * ScottyPro QA - Update Transform scripts for reinit to account for the addition of new customer where relevant. | ||
| - | **Requirements for a new Customer** | + | |
| __New customers using their own environment__ | __New customers using their own environment__ | ||
| Line 29: | Line 30: | ||
| * ScottyPro - New visibility/ | * ScottyPro - New visibility/ | ||
| * ScottyPro QA - Update Transform scripts for reinit to account for the addition of new customers where relevant. | * ScottyPro QA - Update Transform scripts for reinit to account for the addition of new customers where relevant. | ||
| + | |||
| + | |||
| + | __Database updates/ | ||
| + | |||
| + | |||
| + | __In the Support Request config entry table__ | ||
| + | |||
| + | The first two entries need to be updated: | ||
| + | |||
| + | * The value for Customer - Visibility needs to be set to the market/ | ||
| + | * The value for Customer - Workflow needs to be set to the customer workflow in ScottyPro | ||
| + | * The Support Request needs to be pointed to ScottyPro. | ||
| + | |||
| + | |||
| + | __Kanban__ | ||
| + | |||
| + | * Need to add customer to Kanban in ScottyPro. | ||
| + | * Go to Kanban admin and select new and fill out the details. | ||
| + | * Use current customer as reference. | ||
| + | * Might have to add cluster to current user in Userprofile to see new customer visibility | ||
| + | |||
| + | **__Adding Visibility in Database__** | ||
| + | |||
| + | You won't be able to add new Visibility in ScottyPro, you will have to add it via the database. | ||
| + | Add entry in the tables : | ||
| + | |||
| + | * ticketer.visibility | ||
| + | * ticketer.visibility_lookup | ||
development/applications/support_request_new.1653562294.txt.gz · Last modified: 2022/05/26 11:51 by 10.5.5.98
Page Tools
