User Tools
development:applications:support_request
Differences
This shows you the differences between two versions of the page.
| Both sides previous revisionPrevious revision | |||
| development:applications:support_request [2021/12/17 16:46] – [Details] ywang | development:applications:support_request [2023/06/16 10:29] (current) – 10.91.110.100 | ||
|---|---|---|---|
| Line 6: | Line 6: | ||
| ==== Overview ==== | ==== Overview ==== | ||
| - | The Support Request Application is developed for auto-creating support requests in ScottyPro Ticketer, and for customers easily access their requested tickets, which removal of manual operational and support work to enable the team to focus on triage of new tickets and non-repetitive work. The APP has been integrated with Errigal Common Header, CAS, Userprofile, | + | The Support Request Application is developed for auto-creating support requests in ScottyPro Ticketer, and for customers |
| Repo: https:// | Repo: https:// | ||
| Line 20: | Line 20: | ||
| * There are two types of links for visiting a ticket | * There are two types of links for visiting a ticket | ||
| * The link with a ticket ID at the end can only be accessed by a login user. | * The link with a ticket ID at the end can only be accessed by a login user. | ||
| - | * The link with a ticket ID and correct external key at the end can be accessed by anyone. The external key is generated by system based on the ticket ID, it can be get from " | + | * The link with a ticket ID and correct external key at the end can be accessed by anyone. The external key is generated by system based on the ticket ID, it can be get from " |
| {{ : | {{ : | ||
development/applications/support_request.1639759575.txt.gz · Last modified: 2021/12/17 16:46 by ywang
Page Tools
