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development:applications:support_request
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| Both sides previous revisionPrevious revisionNext revision | Previous revision | ||
| development:applications:support_request [2021/12/09 16:45] – 10.5.5.92 | development:applications:support_request [2023/06/16 10:29] (current) – 10.91.110.100 | ||
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| ==== Overview ==== | ==== Overview ==== | ||
| - | The Support Request Application is developed for auto-creating support requests in ScottyPro Ticketer, and for customers easily access their requested tickets, which removal of manual operational and support work to enable the team to focus on triage of new tickets and non-repetitive work. The APP has been integrated with Errigal Common Header | + | The Support Request Application is developed for auto-creating support requests in ScottyPro Ticketer, and for customers |
| Repo: https:// | Repo: https:// | ||
| Line 16: | Line 16: | ||
| The APP has been integrated with CAS and Userprofile. | The APP has been integrated with CAS and Userprofile. | ||
| - | **The APP link on the Support Page can also be turn-off by changing the url.support-request to " | + | User can visit support-request from either the button on Support Page, or link directly |
| - | ** | + | |
| + | * There are two types of links for visiting a ticket | ||
| + | | ||
| + | * The link with a ticket ID and correct external key at the end can be accessed by anyone. The external key is generated by system based on the ticket ID, it can be get from "Get Sharable Link". | ||
| {{ : | {{ : | ||
| Line 128: | Line 131: | ||
| * **fields** to define all the form components to be rendered, 4 types of components are supported: TEXTFIELD, TEXTAREA, DROPDOWN, CHECKBOX | * **fields** to define all the form components to be rendered, 4 types of components are supported: TEXTFIELD, TEXTAREA, DROPDOWN, CHECKBOX | ||
| * **fields** config | * **fields** config | ||
| - | * name: name of the field, should be unique for each form, suggest in Camel case | + | * name: name of the field, should be **unique** for each form |
| * type: TEXTFIELD/ | * type: TEXTFIELD/ | ||
| * label: the label of the field, free term | * label: the label of the field, free term | ||
| Line 137: | Line 140: | ||
| * There are basic length limits on all the TEXTFIELD(< | * There are basic length limits on all the TEXTFIELD(< | ||
| * **applications**: | * **applications**: | ||
| + | * When the request is submitted, all the info in dynamic fields will be stored in the description field on Support Request Details form as name/value pair. | ||
| ---- | ---- | ||
development/applications/support_request.1639068349.txt.gz · Last modified: 2021/12/09 16:45 by 10.5.5.92
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