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--- atc_noc_portal_alarm [2020/01/16 16:33] – pmurphy
+++ atc_noc_portal_alarm [2021/06/25 10:09] (current) – external edit 127.0.0.1
@@ Line 1: / Line 1: @@
+**ATC NOC Portal Alarm Email**
+**ALARM: "atc-prod-nocportal-unhealthy-handlers" in US East (N. Virginia)**
+Due to the ATC Noc Portal LB getting a 502 error(due to handlers being down )
+An AWS alarm email is in place to go out to support. If it goes off we need to see which handler is down as it could be both.
+You can check the URL for it `https://atcapps1.atc:8440/NocPortal` or `https://atcapps2.atc:8440/NocPortal`
+If anyone sees this email check the logs of the handler/s that is down and the heap/threads.
+If the handler doesn’t come back in a few minutes you will have to restart that handler until we figure out the issue.

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